Payment Policy: We will gladly prepare a written estimate. Please ask any staff member for this information. Professional fees, including medications dispensed, are due at the time of service. Forms of payment that we accept are: Cash, MasterCard, Discover, Visa, or Care Credit; Unfortunately, due to circumstances beyond our control, we are unable to accept checks or offer in-house payment plans. We appreciate your understanding regarding this matter.

Online Pharmacy Orders: Online pharmacies will require a written script from our doctors. We will be unable to verbally or electronically approve online pharmacy orders.  This includes online pharmacies such as Chewy, Pet Meds, and Allivet. These pharmacies require that you mail in the prescriptions.  This excludes compounded medication from Taylor’s and Wedgewood.  Please give us 24 hours’ notice in order to get the script ready for you to pick up. 

Cancellation Policy: We understand that unforeseen circumstances may interfere with your appointment. However, due to increasing demand in out area & the need for appointments, we ask that you provide a 12 hour notice for any appointment cancellations or changes. If you cancel your appointment less than 12 hours before it is scheduled to take place, you will be subject to a cancellation fee of $25.00 per pet. Appointments will need to be canceled by calling the clinic at (386)668-8371. A message can be left if you are calling after business hours. 

No Show Policy: If you miss your scheduled appointment, we will assess a $25.00 no show fee to your account. This fee will need to be paid before scheduling another appointment with us. 

Late Policy: If you are late to your appointment, we will need to reschedule to another time.